🔁 Refund & Return Policy

🔁 Refund & Return Policy

Last Updated: 16 May, 2026

At Shishum, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

📦 Return Eligibility

You may request a return if:

     

      • The item is damaged, defective, or incorrect

      • The request is made within 7 days of delivery

      • The product is unused, unwashed, and in original condition

      • The item is returned with original packaging

    🚫 Non-Returnable Items

    We do not accept returns for:

       

        • Used or damaged items (not caused by us)

        • Items purchased on sale or discount

        • Customized or made-to-order products

      🔄 Exchange Policy

      We only offer exchanges for:

         

          • Defective or damaged products

          • Wrong item received

        If you need an exchange, contact us within 7 days of receiving your order.

        💰 Refund Policy

           

            • Refunds are only issued if the item is out of stock or cannot be replaced

            • Once your return is received and inspected, we will notify you

            • Approved refunds will be processed within 5–7 business days

          🚚 Return Shipping

             

              • Customers are responsible for return shipping costs

              • Shipping charges are non-refundable

              • In case of damaged or incorrect items, we may cover the return cost

            📩 How to Request a Return

            To start a return, contact us with:

               

                • Your order number

                • Product image (if damaged/defective)

                • Reason for return

              📧 Email: shishumstore@gmail.com

              ⚠️ Important Notes

                 

                  • We reserve the right to refuse returns that do not meet our policy

                  • Slight color differences may occur due to lighting and screen settings (not considered a defect)

                📞 Contact Us

                If you have any questions, feel free to reach out:

                📧 Email: shishumstore@gmail.com